About Us
Your Trusted Partner in Australian Shore Excursions, Land Touring & Cruise Operations
At Bob Wood Cruise Group, we specialise in delivering safe, seamless, and memorable shore excursions and land touring experiences for the cruise industry across Australia. With more than 20 years of proven expertise, our team combines deep destination knowledge, operational reliability, flexible solutions, strong supplier relationships, and precise logistics management to deliver exceptional results — every time.
Our Vision
Our passion for creating exceptional experiences is the driving force behind everything we do. We continuously evolve, inspire one another, and deliver safe, sustainable, and truly unique memories for cruise guests. By operating from a central office, we collaborate efficiently, streamline operations, and support one another in achieving shared goals.
Why Cruise Lines Choose Us
Client-Focused Operations
We tailor our strategies to the unique goals of each cruise brand we work with, acting as an extension of their team.
On-the-Ground Support
Staff are present at ports on arrival days, coordinating with suppliers, port partners, and stakeholders to ensure smooth delivery.
Revenue & Guest Experience
We focus on maximising tour capacity and availability for every call, ensuring high-quality products are ready to deliver an exceptional guest experience.
24/7 Accessibility
Real-time support via email and WhatsApp for onboard and head office teams.
Flexible, Hands-On Management
From adjusting capacity at short notice to coordinating on-site operations, we respond quickly to changing conditions and operational needs.
Collaborative Supplier Partnerships
We work closely with our suppliers to manage capacity, develop new products, and uphold the highest service standards.
Guides Australia – Our In-House Guiding Team
Guides Australia, our dedicated guiding division, brings extensive experience in the cruise market. Guides Australia recruit, train, and manage guides for overland tours, shore excursions, and hospitality roles — ensuring every guide’s skills, passion, and expertise are well matched to their assignments.
Commitment to Safety & Compliance
We maintain stringent safety protocols supported by advanced software and training programs. Supplier insurance, risk management documents, and certifications are regularly reviewed and updated. Our team completes first aid and CPR training to ensure guest well-being is always protected, and we encourage our partners to maintain similar standards.
Operational Excellence & Reliability
Strong Financial Foundations
Backed by a travel-specific reservation and accounting system for efficient, timely supplier payments.
Proven Track Record
Years of delivering outstanding results for leading cruise lines across multiple destinations.
Trusted Relationships
Strong partnerships with suppliers, ports, and stakeholders built on collaboration and mutual respect.
Our Promise
We are adaptable, solution-focused, and committed to collaboration. Whether it’s scaling up for a busy season, managing last-minute changes, or creating new touring opportunities, we deliver with professionalism and flexibility — reflecting positively on your brand and the cruise industry as a whole.
Let’s Work Together
Whether you’re looking to enhance your shore excursion program, expand into new destinations, or deliver exceptional guest experiences, the Bob Wood Cruise Group is ready to partner with you.
Contact us today to discuss how we can support your operations.
This business received grant funding from the Australian Government through Austrade’s Export Market Development (EMDG) program.